No “Per Spot Fee” Carpet Cleaning Dacula GA
This customer called us with concerns about dirty carpet, really dirty carpet. She owns her home “shampooer/steamer” which usually adds to the problem. After speaking to her she was cleaning it EVERY month with her machine. I explained why all the spots would come back and why the carpets were dark and discolored.
As you can see there were spots, A LOT of spots.
And of course as we advertise “Spots are INCLUDED” so there are no hidden fees or UP-SELLS. The price that she was charged was the price she was quoted. Now every situation is different, but the pricing for those situations is not.
We know most people only get their carpet cleaned when there is visual soiling or spots. At OMG we think cleaning should be included, after all, that’s probably why you called.
Once we were finished cleaning the 2 bedrooms, “hall,” living room and dining room, the customer simply said,”WOW!”
We often hear “what are your specials?” or “Do you have any carpet cleaning specials going on right now?” And the answer is YES!
Everything we do is special.
First and foremost we DO NOT have any up-sells, “per spot charges” or hidden fees. This is “special” because most carpet cleaners live on up sells as well as having per spot fees or trip/fuel charges etc. Most home owners are concerned about pricing and budgeting. So are we, so we have an EXACT PRICING GUARANTEE. This means that you will be charged exactly what you are quoted or your carpet cleaning is FREE.
Second, we use a soap free cleaning solution so there’s no sticky residue when the carpet dries. Most professional carpet cleaners, as well as home shampooers and carpet spot cleaners are soapy/foamy. When soapy products are used on carpet it leaves a sticky residue that attracts dirt and those areas become dark and discolored.
Third, cleaning in INCLUDED! Sounds a little strange, but a lot of carpet cleaners charge extra for spots and/or heavily soiled areas. Most people get their carpet cleaned because of visual soiling. OMG!’s philosophy is you scheduled a carpet cleaning, so cleaning should be included. You shouldn’t be charged more just because there are spots. If’ “cleaning” the carpet is extra, do they only clean “clean” carpet? We believe cleaning should be included. Makes sense to us.
Finally our cleaning process is very low moisture so the carpet usually dries in an hour or two.